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This position is part of the Clients management team responsible for the creation of resident-focused, high performance, high-commitment work teams that support the Clients purpose of “partnering with families in meeting the challenges of life”. This position will lead and direct the overall operations of the Senior Living Community in accordance with resident needs, government regulations and Company policies, with focus on maintaining excellent care for the residents while achieving Community business objectives.
Candidates must have professional experience in senior services, social work, management, or health care. The ideal candidate will have experience selling or marketing a product or service to consumers, preferably in a senior service organization. Experience in marketing, operations management, and budgeting is preferred. Experience in staff supervision is required. Strong verbal and written communications skills as well as excellent organization and interpersonal skills are a must. Strong leadership skills are essential. Executive Directors use Windows based software and Outlook e-mail and Internet Explorer for corporate communication
and workflow. Proficiency in these applications is strongly preferred. Occasional travel required. Valid driver’s license and proof of insurability required.
Current/active state Administrator license (if state applicable).
Organized and detailed in work performance.
Good communication skills with excellent self-discipline and patience.
Genuine compassion and concern for seniors.
Comply with the Residents’ Rights and Facility Policies and Procedures.
Perform work tasks within the physical demand requirements as outlined below.
Perform Essential Duties as outlined below.
Essential Job Functions:
This organization expects their associates to promote an atmosphere of teamwork with other
employees and hospitality and comfort for its residents. Therefore, the following list of duties is
Plan, develop, organize, implement, evaluate and direct Community programs and
activities in conjunction with the operational budget and state and federal regulations.
Lead the Community management staff in developing and working from a business plan
that focuses on all aspects of Community operations, including setting priorities and job
Monitor each department’s activities, communicate policies, evaluate performance,
provide feedback and assist, observe, coach, and discipline as needed.
Develop an environment that allows for creative thinking, problem solving, and
empowerment in the development of the management team.
Oversee regular rounds to monitor delivery of resident care, operation of support
departments, cleanliness and appearance of the Community; morale of the associates;
and ensure resident needs are being addressed.
Exhibit positive customer service both to internal and external customers.
Utilize survey information, in addition to other source documents, to address areas of
importance as defined by our customers and Home Office support team.
Verify that the building and grounds are maintained appropriately, and that equipment
and work areas are clean, safe and orderly, and that any hazardous conditions are
Ensure that Resident Services Director builds relationships and strong communication
with residents and families to aid in the adjustment to the community, identification of
needs and problems and appropriate plan of service is developed for each resident.
Ensure that the management team maintains a residential environment, which focuses
delivery of service by promoting individual resident capabilities through coordination of
operations and programming functions for all departments.
Ensure successful implementation of policies, procedures and programs within the
guidelines of State regulations and the Clients internal policies.
Responsible for the supervision and quality control for all aspects of operations including
marketing, staffing, resident services, budgeting, safety and building maintenance.
Accountable for meeting net operating income (“NOI”) goals and budgeted revenue
goals as defined by annual budget.
Monitor resident, sponsor and associate satisfaction. Ensure implementation of action
plans based upon annual survey results.
Responsible for ensuring specific programs, such as hydration, falls prevention, exercise
and others as identified, are coordinated and implemented.
Assist the management team in defining and sharing resident success stories and best
practices to improve quality of service provided.
Inform supervisor and appropriate Home Office Staff of any concerns related to the
community, residents or associates.